When you need to replace a wear item, order labeling supplies, or order parts to service your equipment, you can count on FOX IV to help you quickly identify and order your item.
Parts and accessories may be ordered directly through our service and sales departments. Our knowledgeable staff can help identify the correct item and enter the order into our fulfillment system. Customers may place orders through email at email@example.com or by contacting our service or sales departments directly.
QROMA™ is a fast, easy, digitally secure method for generating a parts purchase order using a QR code and a smart phone camera or a device that can read a QR code. Parts, assemblies are labeled with a QROMA™ code which contains the email address for the orders, the correct item number, and a description of the item. The code may also be located on the equipment's digital HMI screen, packaging, or a storage rack.
Order security is ensured by a multifactor authentication process that only accepts orders from and sends acknowledgements to approved email addresses. To provide a secure transaction, the supplier’s – in this example FOX IV Technologies’ – order entry system contains a confidential customer specified profile of the authentication process for a QROMA™ order. Valid email addresses and the order acknowledgment process are part of the QROMA™ profile. Orders from invalid email addresses are rejected. Every customer is able to define their desired authentication process and the response before the order is shipped.
Each FOX IV manual lists recommended spare parts for that particular system. Recommended spare parts generally include common wear items, such as printheads, brake pads, belts, maintenance cartridges, and recommended supplies.